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What Governs Your Account on indosttoto

Access to indosttoto depends on local law and is available only where your region permits it. These terms set out your rights, our obligations, and the rules that apply the moment you open an account.

Jurisdiction-dependent accessAccount holder rightsDANA, OVO, GoPay scopePolicy contact path
indosttoto What Governs Your Account on indosttoto
DATA AND SECURITY

How We Handle Your Data and Account

We collect only what we need to operate your account — login credentials, transaction records for DANA, OVO, or GoPay activity, and contact details you provide. Data is stored with encryption and is not sold to third parties. You can request a copy of what we hold, ask for corrections, or request deletion by contacting support with your account ID. Account security is your shared responsibility: use a strong password and do not share login credentials.

Data Retention

We retain account and transaction records for as long as required by applicable regulation. Once that period ends, data is deleted or anonymised according to our internal retention schedule.

Cookie Policy

We use session and analytics cookies to keep your login active and to measure site performance. You can manage cookie preferences through your browser settings at any time.

Account Security

Each login triggers an OTP sent to your registered mobile number. If you suspect unauthorised access, contact support immediately and change your password from the account security page.

Data Request Process

To access, correct or delete your personal data, raise a request through live chat or email with your account ID. We process confirmed requests within the timeframe local law requires.

CONTACT LEGAL

Reach Us About Policy Questions

If a clause is unclear or you need to raise a legal concern, our support team handles policy queries directly. Use the channels below — include your account ID so we can pull the right record fast.

Live Chat Open the live chat widget inside your account dashboard to raise a policy question. Have your account ID ready so the team can locate your record without delay.
Email Support Send a detailed policy query to our support email address listed in the account help section. We aim to acknowledge within one business day and resolve within three.
Account Help Centre Your account settings page contains a Help section with common legal and policy articles. Checking there first often resolves clause questions without waiting for a reply.

Common Legal Questions Answered

These are the questions we hear most from account holders in Jakarta and Surabaya about how our terms work, what rights they hold, and how to act on them.

They apply to every person who opens or uses an indosttoto account. Access is subject to local law, and the terms are only valid in eligible regions where our service is permitted.

Yes. Contact our support team via live chat or email, include your account ID, and we will process your data access request within the period local regulation requires.

Transaction and account records are retained for the period required by applicable law, then deleted or anonymised. We will confirm the specific timeframe when you request account closure.

Yes. Any deposit or withdrawal through DANA, OVO, or GoPay is covered by our payment policy within these terms. The e-wallet provider's own terms also apply on their side.

We post a notice in your account dashboard and to the registered contact on file. Continuing to use your account after a published update means you accept the revised terms.

Local law takes precedence. Any clause that is unenforceable in your jurisdiction is set aside; the remaining terms continue to apply in full.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.